Support
If something feels off, we keep the path back in simple reach.
Frame support
For access issues, payment questions, refunds, or a report that needs another pass, email hello@shiftthestory.co.uk.
Include the email on your account and, if relevant, whether the issue is about checkout, assessment progress, PDF download, gifting, or account access. We keep replies practical, discreet, and calm.
Expected reply
Usually within 3 business days.
Useful pages
Most common support routes
Access issues: purchases not unlocking, gifted access not attaching, or archive access missing.
Payment and refunds: duplicate charges, cancelled checkout, refunded access, or questions about the digital-content policy.
Report and PDF issues: a report that has not appeared yet, a PDF that failed, or something in the saved archive that needs another pass.
Account problems: verification delays, email changes, password issues, or an accessibility concern.