Common questions about FRAME reads, collections, access, and reports.

Frame is a premium platform for interactive psychological experiences from Shift The Story. It is designed for recognition rather than passive browsing: you move through a guided experience and receive a private result, not a stream of generic content.

Frame is for people who want something more structured and exact than general self-development content. It is especially useful when something already feels off, delayed, or outgrown, but still needs a clearer read.

No. Frame is not therapy, diagnosis, or clinical care. It is a set of structured digital experiences designed to help you recognise patterns, tensions, and internal realities with more precision.

Frame is built as finished interactive products. You move through a deliberate experience, receive a personalised result, get a deeper interpretation and companion layer, and keep the finished report in a private archive. It is not a feed, course library, or motivation system.

You move through a guided sequence of prompts and choices. The experiences are staged deliberately, so the process feels structured and focused rather than random or quiz-like.

Most people complete an experience in around 10 to 15 focused minutes. You do not need to finish in one sitting.

You receive a private result with the core recognition, a deeper interpretation, a companion layer, selected follow-on perspectives where relevant, a short private video companion, and a downloadable PDF version saved to your account.

Yes. The result is generated from the shape of your responses across the experience, not from a single label or one short summary.

No. The experiences work best when you answer honestly rather than trying to sound coherent or impressive. Frame is designed to read the pattern that keeps appearing, not the neatest version of your self-description.

Underneath is the flagship experience inside Frame. It is the deepest base read in the suite, designed to reveal what may already be shaping your current state beneath the surface.

The Delay is built for the moment when you already know something, but still are not moving on it cleanly. It focuses on postponed truth, deferred movement, and what the waiting is costing.

Outgrown is designed for structural misalignment: when life still works outwardly, but no longer fits who you are now. It focuses on mismatch, identity shift, and the cost of staying organised around an older version of yourself.

Use Entry Finder if you are not sure. It recommends one starting read or a bundle path from the live catalogue without asking you to compare every collection manually.

They are connected, but not interchangeable. A collection groups related reads, while each individual read has its own prompts, scoring, report language, and archive role.

Yes. Progress saves automatically, so you can leave and return without losing your place.

Yes. Completed reads are saved to your private archive, where you can reopen the report, return to the companion layer, watch the private video companion again, and download the PDF later.

Yes. Retakes are available so you can return when something has shifted and compare how the recognition has changed over time.

Yes. Results are tied to your account and kept in your private archive. Frame also offers a limited share-card format if you want to share the outer layer without exposing the full private read.

Once the experience is complete, Frame prepares the result, saves it to your account, and begins generating the short private video companion in the background. From there you can revisit the report, return to the video when it is ready, download the PDF, compare later runs when relevant, and continue into other experiences if they fit.

Yes. Frame is account-based so your access, progress, reports, and PDFs stay saved privately and can be returned to later.

Yes. Access opens after payment is confirmed and is then saved to the receiving account.

Each live read can be purchased individually as a one-time payment. Live collection bundles open the configured reads for that collection in one purchase.

Yes. Live bundles open the reads listed on the pricing and collection pages, then keep access grouped inside the dashboard and private archive. A bundle does not open unrelated collections.

Yes. Frame can show an approximate local price in your own currency for clarity. Checkout itself is still charged in GBP, and that is stated during the purchase flow before you pay.

No. FRAME is currently English-only across public pages, account pages, assessments, reports, and archive layers so the authored language stays exact.

Frame links refund guidance directly inside the purchase flow so the practical side is clear before you buy. If you need help with an existing purchase, support is the right place to start.

Yes. Frame supports gifting, including a private invitation flow that lets the recipient claim access into their own account.

Inside your Frame dashboard and private archive. That is where you reopen reports, compare runs when available, and download PDFs again.

Use support. That is the best route for purchase help, access issues, or practical questions about an existing account.

Yes. The platform is designed to work across desktop and mobile, though many people prefer desktop when they want the most spacious reading experience.